Your survey feedback is important!

Western Reserve Medical group is participating in a nationwide survey to improve primary care. We want to learn how we can improve the experience and health care of our patients. Participation is voluntary, confidential, and very important to us. If you receive this survey, please take a moment to respond!

Click to download survey FAQs.

Primary Care First (PCF): A New Program to Enhance Your Care

Beginning January 1, 2022, WRMG will be participating in a new Medicare program.  Primary Care First (PCF) is a new Medicare payment program to improve your primary care experience.

Our goal has always been to provide you with the highest quality of care. Through PCF, we will receive additional resources from Medicare and other health insurance companies.  This will help us provide you with the best quality, patient-centered care.

As part of this program, Medicare will start sharing some of your personal health information with us, such as when you receive care at hospitals, emergency departments, and specialist offices. This will help provide us with a more complete picture of your health and allow us to coordinate your care better.  If you want to stop Medicare from sharing this information, you should call 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048.

Your Medicare benefits are not changing.  This program is only intended to enhance the healthcare you receive from WRMG.  You still have the right to use or visit any doctor or hospital that accepts Medicare at any time. Your doctor may continue to recommend that you see particular doctors for your specific health needs, but it is always your choice which doctors you use or the hospital you visit.


If you have questions or concerns, you can call Western Reserve Medical Group at 800-807-6555 or bring them up at your next appointment.

For more information about this new Medicare program, please:

If you have any questions or concerns regarding the conclusion of the CPC+ program, you can contact Western Reserve Medical Group at 800-807-6555.  For general questions about the program, click here.